Frequently Asked Questions

The minimum age to play on pasawin is 21 years old, in accordance with PAGCOR regulations governing casino-style gambling in the Philippines. This applies to all games on the platform including slots, live casino, bingo, sabong, and sports betting. pasawin enforces strict age verification as part of our KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

No. pasawin strictly allows only one account per player. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of pasawin's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the pasawin Login page or contact our support team.

Go to the pasawin Login page and click "Forgot Password". Enter your registered email address or mobile number and pasawin will send you a password reset link or OTP. Follow the instructions to set a new password. For security, pasawin recommends using a strong, unique password that you do not use on any other platform. If you are unable to reset your password through the self-service tool, contact support at [email protected].

Some personal details — such as your display name and contact preferences — can be updated directly in your pasawin account settings. However, changes to core identity information (full legal name, date of birth) require contacting our support team and submitting updated KYC documents, as these details are tied to your verified identity. Email [email protected] with your request and a copy of your updated ID.

pasawin accepts a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank, and other major Philippine banks
• Over-the-counter: Selected convenience store and payment center options

All transactions on pasawin are processed in Philippine Peso (PHP). pasawin does not currently accept cryptocurrency deposits.

The minimum deposit on pasawin varies by payment method. For GCash and PayMaya, the minimum deposit is typically ₱100. For bank transfers, the minimum is generally ₱500. Maximum deposit limits also apply and may vary based on your account verification level and chosen payment method. Check the Finance / Wallet page for the latest deposit limits applicable to your account.

GCash and PayMaya deposits are credited to your pasawin account instantly in most cases. Online bank transfers may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit has not reflected after 2 hours, please contact pasawin support at [email protected] with your transaction reference number and deposit amount.

pasawin does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. pasawin recommends checking with your payment provider before making a deposit if you are concerned about third-party fees. All amounts credited to your pasawin wallet reflect the full deposit amount received by pasawin.

To withdraw from pasawin, go to the Finance / Wallet section of your account and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals can only be sent to a payment account registered in your own name — pasawin does not allow withdrawals to third-party accounts. Make sure your KYC verification is complete before requesting a withdrawal.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: Typically 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days depending on your bank
• Other banks: Up to 3–5 business days

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. pasawin processes all withdrawal requests as quickly as possible and will notify you by email once your withdrawal has been approved and sent.

The minimum withdrawal amount on pasawin is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. Maximum withdrawal limits per transaction and per day also apply and vary based on your account verification level. Players who have completed full KYC verification enjoy higher withdrawal limits. Visit the Finance / Wallet page for current limits applicable to your account tier.

Common reasons for a delayed withdrawal include:

• Incomplete KYC verification — your ID documents may still be under review
• Active bonus wagering requirements that have not yet been met
• A security review triggered by unusual account activity
• Incorrect or mismatched payment account details
• High withdrawal volume during peak periods (e.g., after major PBA or NBA games)

If your withdrawal has been pending for more than 24 hours, contact pasawin support at [email protected] with your withdrawal reference number.

pasawin offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the pasawin homepage and promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer on pasawin.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus funds a certain number of times before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games on pasawin may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

If you have a pasawin promo code, you can enter it during the deposit process in the Finance / Wallet section. Look for the "Promo Code" or "Bonus Code" field when making a deposit and enter your code before confirming the transaction. Promo codes cannot be applied retroactively to completed deposits. Each promo code can only be used once per account unless otherwise stated in the promotion terms.

pasawin offers a wide variety of games for Filipino players, including:

• Slots: Hundreds of slot titles from leading game providers, including classic reels, video slots, and jackpot slots
• Bingo: Online bingo rooms with multiple card options and chat features
• Live Casino: Live dealer games including baccarat, roulette, blackjack, and sic bo streamed in real time
• Pappu: pasawin's unique game category with exciting local-flavored gameplay
• Sports Betting: Bet on PBA, NBA, UFC, boxing, football, and more
• Sabong: Online cockfighting betting popular among Filipino players

Yes. All games on pasawin use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. pasawin's game providers are subject to independent audits and testing to verify the integrity of their RNG systems. Live casino games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency. pasawin is committed to offering a fair gaming environment for all Filipino players.

Absolutely. pasawin is fully optimized for mobile play on both Android and iOS devices. You can access all games, manage your wallet, claim bonuses, and contact support directly from your smartphone or tablet browser — no app download required. The pasawin mobile experience is designed to work smoothly on popular Philippine mobile networks including Globe, Smart, and DITO, even on standard LTE connections.

pasawin requires the following for KYC (Know Your Customer) verification:

• A valid Philippine government-issued photo ID — accepted IDs include passport, driver's license, PhilSys national ID, SSS ID, UMID, PRC ID, or voter's ID
• A selfie holding your ID (for identity confirmation)
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months) — required for higher withdrawal tiers

KYC documents are reviewed within 24–48 hours. You will receive an email notification once your verification is complete.

pasawin uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. pasawin also employs two-factor authentication (2FA) for account logins, fraud detection systems that monitor for unusual activity, and strict internal data access controls. For more details, see our Privacy Policy.

If you suspect unauthorized access to your pasawin account, act immediately:

• Change your password right away via the pasawin Login page
• Enable or re-verify two-factor authentication on your account
• Contact pasawin support at [email protected] to flag the account for a security review
• Check your registered email and mobile number for any unauthorized changes

pasawin's security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the review is in progress.

You can set deposit limits, loss limits, and session time limits directly from your pasawin account settings under the Responsible Gaming section. Limits take effect immediately once set. Increasing a limit requires a mandatory 24-hour cooling-off period before the new limit becomes active — this is intentional and designed to prevent impulsive decisions. For a full overview of all available tools, visit our Responsible Gaming page.

To self-exclude, email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one business hour. Self-exclusion periods available are 6 months, 1 year, 3 years, or permanent. During the exclusion period, you will not be able to log in, deposit, or place bets on pasawin. Any real-money balance will be returned to your registered payment method after KYC confirmation. Self-exclusion cannot be reversed during the chosen period.

Yes. pasawin operates in accordance with the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). This includes mandatory age verification (21+), player protection tools, problem gambling awareness resources, and cooperation with PAGCOR's national self-exclusion program. pasawin regularly reviews and updates its responsible gaming policies to remain aligned with the latest PAGCOR guidelines. Learn more on our Responsible Gaming page.

If you are experiencing loading issues on pasawin, try the following steps:

• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Check your internet connection — switch between mobile data and Wi-Fi to isolate the issue
• Disable any VPN or proxy services, as these can interfere with pasawin's security systems
• Try accessing pasawin from a different device

If the issue persists, contact our support team at [email protected] with a description of the problem and your device/browser details.

pasawin's game servers record all game rounds in real time. If a game crashes or disconnects mid-round, the round result is preserved on the server. When you reconnect and reopen the game, it will resume from where it left off or display the final result of the interrupted round. If you believe a game crash has resulted in an incorrect balance, contact pasawin support at [email protected] with the game name, approximate time of the crash, and your account details for investigation.

pasawin's customer support team is available 24 hours a day, 7 days a week, including Philippine public holidays. You can reach us by email at [email protected]. When contacting support, please include your registered email address or username, a clear description of your issue, and any relevant screenshots or transaction reference numbers. Our team aims to respond to all inquiries within 2 hours during peak periods.